Yes, certainly. We would request if you can drop us a message with your specific request through our Contact Us form, or drop in a line through the chat box (Green mail box on right bottom) on the website. We would also be happy to guide you through the end to end process, in case you are yet to embark on your journey!
While there is no minimum order quantity, since we hand deliver our fish, we currently charge a delivery/ shipping fee of Rs 200 if a single order value is below Rs 1000. Orders above this value are delivered free of charge.
In order to ensure that the livestock that you order are alive and well, we hand deliver our fish and other livestock to you to your doorstep. No exceptions.
Typically our deliveries happen the next day if the order is placed before 3 pm the previous day. If order is placed later than 3 pm, then we take an additional day to deliver.
Since livestock are hand delivered, its likely that you will not accept a dead fish/ plant or invertebrate anyway! In any case, if the fish dies within 4 hours of delivery, we will replace the same or refund your money if we dont have availability at our end.
In order to protect our livestock, if we have shipped, we do not accept cancellations. However, if you cancel the order the same day, we do accept cancellations, and we will refund your money, It will be sent back on the same instrument/ card where you made the payment ffrom, within 48 hours of the cancellation request.